Privacy Policy

Paw Pit is a dog daycare, play and events business based at 18 Rivulet Road, Wrexham, LL13 8DT. We offer daycare, Stay & Play sessions, private hire, social events and birthday parties for dogs and their owners.

This Privacy Policy explains how we collect, use, store and protect your personal information and that of your dog(s) when you use our services, make an enquiry, create an account, or book a visit with us.

Account and contact details: your name, email address, telephone number, home address and postcode.

Emergency contact details: the name, telephone number and relationship of your nominated emergency contact.

Dog information: your dog's name, breed, date of birth, sex, neutering status, size, medical conditions, allergies and dietary needs, medication and care requirements, behaviour and temperament, vet practice and vet telephone number, vaccination and parasite treatment details, and any documents you upload such as vaccination records.

Booking and enquiry details: the services and dates you enquire about or book, visit instructions, payment information, and messages you send us.

Authorised collectors: the names, telephone numbers and relationships of people you authorise to collect your dog.

To process enquiries, manage bookings and provide the services you have requested.

To assess the suitability, health and behaviour of dogs attending our services and to keep dogs, owners, visitors and staff safe.

To contact you about your booking, including reminders, changes and important operational updates.

To process payments and maintain financial records.

To communicate with your vet or emergency contact where necessary for the welfare of your dog.

To send marketing communications where you have given us consent to do so. You can withdraw this consent at any time.

We process your personal information under the following lawful bases recognised by UK data protection law:

Performance of a contract: to deliver the services you have booked and to manage your account.

Legal obligation: where we are required to hold information, for example for health, safety or insurance records.

Legitimate interests: to operate our business safely and effectively, including assessing dog suitability and recording incidents.

Consent: for marketing communications and for photography and promotional media, which you can withdraw at any time.

Vital interests: to protect the health and welfare of dogs and people in an emergency.

We do not sell your personal information. We may share it only where necessary, including:

With your nominated vet or emergency contact where required for your dog's welfare.

With our payment processor (Stripe) to handle payments securely. We do not store full card details.

With relevant authorities, insurers or legal representatives where there is a lawful basis to do so, including following an incident or where required by law.

With service providers who help us operate the business, under appropriate confidentiality conditions.

Your information is stored securely and accessed only by authorised Paw Pit staff.

We retain account, booking, dog and incident records for as long as necessary to provide our services and to meet legal, insurance and safety requirements. Records will be deleted when they are no longer needed.

Vaccination and health records are kept up to date and retained while your dog attends Paw Pit and for a reasonable period afterwards.

We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, alteration or disclosure.

Access to your information is restricted to authorised staff who need it to carry out their roles.

CCTV may operate within parts of the Paw Pit premises for safety, security, crime prevention and the protection of dogs, owners, visitors and staff.

CCTV footage is handled securely and in accordance with applicable data protection requirements. Footage may be accessed or shared where there is a lawful basis to do so.

Under UK data protection law you have the right to access the personal information we hold about you, request correction of inaccurate information, request deletion where appropriate, and object to or restrict certain processing.

You can withdraw your consent for marketing or media use at any time by contacting us.

To exercise any of these rights, please contact Paw Pit using the details below.

Our services are aimed at dog owners. We do not intentionally collect personal information from children.

Photographs and videos featuring children are not used for promotional purposes without appropriate consent from a parent or legal guardian.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated version date.

If you have any questions about this Privacy Policy or how we handle your personal information, please contact Paw Pit at 18 Rivulet Road, Wrexham, LL13 8DT, by telephone on 07432 085294, or by WhatsApp using the same number.