Cancellation Policy

All sessions must be booked in advance. A booking is confirmed once the required registration information has been completed and any applicable payment has been made.

Paw Pit reserves the right to amend, postpone or cancel a booking where necessary due to safety, welfare, staffing, severe weather, emergencies, maintenance, equipment failure or other circumstances beyond our reasonable control.

Cancellations or booking changes made with at least 24 hours' notice are eligible for either a full refund or the equivalent Paw Pit booking credit, at your choice.

Cancellations made with less than 24 hours' notice will normally remain chargeable, as the reserved booking time may not be possible to fill at short notice. Where Paw Pit is able to rebook the cancelled time with another customer, we may, at our discretion, offer a full or partial refund or booking credit.

If your dog becomes unwell and cannot safely attend, please notify Paw Pit as soon as reasonably possible. We will not penalise you for keeping an unwell or potentially contagious dog at home.

Where appropriate, the booking may be transferred to a Paw Pit credit or refunded at our discretion, depending on the circumstances and the notice provided.

Dogs must not attend Paw Pit if they are showing signs of illness, injury, parasites or a suspected or confirmed contagious condition. Following vomiting or diarrhoea, dogs must be symptom-free for at least 48 hours before returning.

Missed sessions where you do not attend and have not provided notice will be treated as a no-show, and the booking fee will normally remain payable.

Repeated late cancellations or no-shows may result in future bookings being restricted, refused or requiring payment in advance.

Dogs must be collected promptly at the agreed collection time. Late arrival for a session may result in a reduced session time, as the session will still finish at the scheduled time.

Any late collection will be dealt with in accordance with Paw Pit's late collection policy and may result in an additional charge. Repeated late collections may result in future bookings being restricted or reviewed.

Where a refund is due, it will be processed to the original payment method where possible. Booking credit issued by Paw Pit will be subject to the terms communicated at the time the credit is provided.

Deposit payments, where applicable, are non-refundable except where a cancellation qualifies for a full refund under this policy.

Where Paw Pit is unable to provide a booked service, you will be offered an appropriate alternative booking or a refund, as applicable.

Paw Pit may refuse entry or ask a dog to leave if the dog appears unwell, is considered unsuitable to attend safely, or does not meet the health, vaccination, identification or other requirements of the service booked. Any refund or booking credit in these circumstances will be considered at our discretion.

To cancel or change a booking, please contact Paw Pit as soon as possible on 07432 085294 or by WhatsApp using the same number.